About us
We’re AST – Accessible Spain Travel, the specialist of accessible holidays in Spain. Keep reading to learn more.
WELCOME
Welcome to AST, your specialized travel agency dedicated to creating unique, independent trips to Spain tailored for individuals with physical limitations, disabilities, or age-related needs.
Whether you face physical, sensory, or cognitive challenges, use walking aids, are recovering from an injury, rely on a wheelchair, or are a senior who struggles with stairs or standing for long periods, AST is committed to crafting the most exciting and accessible experiences for every individual or group.
OUR MISSION
We want to make Spain an accessible and inclusive destination for travelers with accessibility needs and their companions. We believe that everyone must have the opportunity to experience the best our country has to offer.
To achieve this, we provide a personalized advisory service that ensures you can travel safely and comfortably while enjoying a memorable experience.
OUR VALUES
We believe that the people who travel with us deserve the same quality of experience as any other traveller in Spain, not a reduced version of it.
And we believe that good travel takes time, attention, and genuine care for the person behind the booking.
We believe in honesty over optimism: we will always tell you what works, what doesn’t, and what we are not sure about, rather than promise something we cannot deliver.
We believe that travel is one of the most powerful times for forming real connections. We hope you find yours in Spain, and carry a piece of it with you always!
MEET THE TEAM
Professional, responsive, knowledgeable, and enthusiastic. That is what you can expect from AST Travel Advisors. We have extensive, firsthand knowledge of all Spain destinations, and we have a commitment to designing Spain vacations delightful for all.
Sonia Jiménez
Senior Travel Consultant
Sonia brings over 20 years of experience as a Travel Consultant, having worked with leading tour operators and destination management companies in Spain. This extensive background has equipped her with in-depth knowledge of the country. Residing in Madrid, Sonia enjoys exploring the Mediterranean and Northern Spain with her family. She specializes in organizing accessible trips and is an attentive listener, allowing her to provide personalized solutions tailored to the unique needs of each group.
Janelle Norman
Senior Travel Consultant
Janelle is an accomplished travel professional who has called Spain home for the past 20 years. Since 2007, she has specialized as a Travel Consultant, crafting bespoke itineraries that showcase the unique charm and diverse culture of the country. With an extensive knowledge of Spain’s finest offerings, she knows where to discover quality and authenticity, from the hidden gems of Andalucía to the vibrant streets of Madrid and Barcelona. Having lived in both San Sebastián and Madrid, Janelle has traveled extensively throughout Spain, enriching her insights and expertise.
Daniel Zunzunegui
Managing Director / Senior Travel Consultant
Daniel is an experienced Travel and Hospitality professional with over 15 years in the industry. He is dedicated to organizing trips that break down barriers and foster genuine connections with local communities. With a deep passion for Spanish culture, Daniel ensures that his itineraries immerse travelers in the country’s rich traditions and culinary delights. Constantly exploring Spain, he seeks out the most accessible and captivating destinations, always on the lookout for hidden gems. Daniel possesses extensive knowledge of a wide range of solutions tailored for travelers with accessibility needs, making him an invaluable resource for those seeking inclusive and enriching travel experiences.
BENEFITS OF USING AST FOR YOUR TRIP
Any trip has lots of logistics: transportation, accommodations, and finding unique experiences beyond the tourist traps. At AST we help you navigate the process by first getting to know you and understand your needs.
We like to know what you would like to see and do – and then we figure out how to fit that into your budget. With your itinerary in place, we book it for you so you can travel with peace of mind and concentrate on getting the most from the enriching experiences that travel provides.
Get expert advice
Avoid information overload. Get advice to find great experiences you might not think of, and that are just made for you.
Save time & efforts
Centralize all the communication, arrangements and bookings in 1 person that does it for you and helps you face to face all the way.
Travel with confidence
We know the travel industry for a long while and we only deal with the more inclusive and more trusted suppliers.
Have a guaranteed plan b
Without a travel agent you are on your own. Have a local contact always availabe to assist you when needed while you are traveling.
FAQS
The cost of using us is generally not perceptible, and often, we don’t charge you at all. Much of our profit comes from partnerships that we establish with our suppliers. The rate you will pay for Hotels for example, when booking through us it will be lower than you can find online booking yourself, thanks to our negotiated agent rates.
This policy is aligned with our purpose of offering the most competitive prices in line with their cost. The fact of offering accessible travel services and products is the biggest reason for us when it comes to offering the best price available.
We do charge a service fee or mark up with certain services, in order to cover the reservation and coordination of tours, transfers or rentals. This service fee helps us to be sustainable and offer you a personalized service and advice, same as also new routes and services every year.
Please address any questions to us if you need more information and we will assist you personally.
We provide a Flexible cancellation policy, so you can still get great part of any payment back:
- 10% fee if cancelling at any point after the coordination of the services booked
- 25% fee if cancelling within 30 days prior the scheduled day of arrival
- 50% fee if cancelling within 5 days prior the scheduled day of arrival
- 75% fee if cancelling less than 24 hrs prior the scheduled day of arrival
Would you like us to get in touch with you?
Tell us about your dream trip to Spain. We will send you a personalized itinerary based on your preferences, and we will work with you to refine it until you’re happy.